TV Technology

Develop

The challenge

Viewers have very high expectations for the quality and reliability of their TV experience wherever, whenever and on whatever device they choose to watch. This requires the development of increasingly complex content delivery platforms that can deliver an expanding set of content sources to a growing diversity of devices.

Our solution

• World class software System Integration (SI) and application development for STBs and other digital TV devices.
• StormTest® Development Center is a field-proven automated system that allows the development of applications of STBs, residential gateways, iPads or other devices to be completed faster, cheaper, and in a more reliable way.
• Technology Consulting to help our customers to make the right future proof technical and improved process choices for their next generation products.

Test

The challenge

New networks, new content, new receiver devices. All of these contribute to the increasing complexity of the content delivery platforms deployed around the world and give rise to new challenges in the test and certification of these platforms. How do operators make sure that subscribers continue to enjoy the highest QoE possible?

Our solution

• Testing faster and better with StormTest® Development Center, like over 30 operators and digital TV companies are doing today.
• Testing and certification services across the entire lifecycle of digital TV content delivery platforms.

Install

The challenge

Ensuring that viewers experience a high level of customer service and satisfaction from their very first engagement with a new service provider is vital and yet increasingly complex. First-time-right delivery and installation should be the goal of every participant in the receiver supply chain.

Our solution

• An extensive application suite which includes embedded technology and hand-held diagnostics tools that enhance the efficiency and success rate of service installation.
• StormTest® Decision Line to support random sampling of inbound device shipments.

Repair

The challenge

Receiver devices get returned from the field for a variety of reasons. Sometimes they are brought back following a service visit. Sometimes they are returned through service termination or system upgrade. Whatever the reason, it is important for operators to be able to accurately and cost efficiently screen these returned devices to ensure that they are tested thoroughly and any underlying faults detected are fixed prior to re-issue of units to the field.

Our solution

• StormTest® Decision Line is an automated test solution for screening digital TV devices as they come back from the field. StormTest Decision Line is capable of achieving 16 times the volume of testing with half as many operators compared with manual testing, but most importantly it provides a reliable and repeatable method of determining consumer device quality.

Support

The challenge

As content delivery platforms become more complex, so too do the types of issues faced by users. Wherever possible the ideal solution is to provide users with the means to resolve issues themselves, providing the opportunity for new and innovative approaches to self-help. How can operators ensure they have the best possible tools to guide the often non-technical users through the problem resolution process as quickly and cost efficiently as possible?

Our solution

• An extensive set of digital TV advanced diagnostic tools that aim to increase the effectiveness of call centers and other customer support mechanisms.
• Tools enabling operators to go beyond the simple Web interface FAQs and perform truly helpful remote diagnostics.
• Applications for customer support representatives to perform remote diagnostics and even take control remotely over the STB in order to resolve issues efficiently and deliver a premium level of customer service not seen before on this planet.

Monitor

The challenge

Today’s complex content delivery platforms deliver a wide variety of content to a range of devices. With more interactive applications, guide data and real-time information being delivered to customers from more diverse sources, it’s important to be able to know when it goes wrong before customers start to notice. On an ongoing basis, key aspects of the operation of the content delivery platform must be tested to ensure that applications are being delivered on-time with the right content and the right data and overall system responsiveness is being maintained.

Our solution

• StormTest Warning Center provides the ability to run continuous automated testing throughout your network using the very same receiver devices that your customers use. It sits on top of our flagship StormTest® Development Center and ensures complete service availability throughout your network, guaranteeing a high quality end user experience and making sure that any issue is identified before customers even notice.