| End-of-life STB Maintenance | |
| The Problem | An STB manufacturer was no longer in a position to maintain products in the field leaving the Operator with a box maintenance issue when they wished to fix reported defects or roll out incremental improvements. |
|---|---|
| S3 Group's Client | A European Satellite Operator |
| The Solution | S3 Group took over all software for the STB and provided a long term maintenance agreement to the operator to ensure future requirements could be implemented and any issues reported from the field could be solved. Our involvement with leading edge new Set-Top Box developments ensures that we have the appropriate expertise and scale to always have people available to handle maintenance issues without burdening our customers with the full cost of all these resources. Our SI Accelerator™ program ensures that we also have the products which help us to efficiently update, test and deploy new software images. |
| The Outcome | The Operator was given the confidence by S3 Group that products could be maintained up to end-of-life even without the OEM being involved. S3 Group was able to provide this confidence because of our unique ability to staff maintenance contracts with highly skilled resources in a very cost-effective manner. |
